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ROYER FAQs

Below you'll find answers to the question we get asked the most. If you have a question that you can't find the answer to, please use contact us.

WARRANTY AND RETURNS

Go to royer.com/returns and fill out the return request form. A member of our team will contact you shortly to give you more information.

Return Form

At ROYER, we hold our products quality and the satisfaction of a job well done close to our hearts. ROYER warrants its products against material and workmanship defects for a period of six (6) months from the date of purchase. If you think that your product is defective, return it immediately with your proof of purchase to the point of sale. After inspection, products deemed defective will be replaced as soon as possible without charge. Note however that this warranty does not apply to normal wear, intentional damage, abnormal manner of storage, alterations, repairs, improper use or unreasonable use.

SHIPPING AND PAYMENT

We offer free shipping on all orders delivered within Canada and/or the United States. Delivery time is estimated to be between 5 and 10 business days.

Currently, we accept the following payment methods: Credit Card, Paypal and Sezzle.

ORDER INFO

Log in to your ROYER account at royer.com/login. You will find all the information related to your order there.

We are not able to cancel the sending process of your products once you have received an email confirming your order from us. However, if you are not satisfied with products ordered after receiving them, for any reason whatsoever (for example if the colour or size does not fit you), and you want to return the products and get a refund or replacement, you have a period of 60 days from the date of the purchase of the products to do so. Go to royer.com/terms to find out more.

Please fill out our Contact Us form at royer.com/contact-us with the following information: your name, email address, date and time of purshase.

PRODUCTS

Our products are designed to be true to fit.

We have more than 140 models that are designed, cut, assembled and soled in Canada, in the Eastern Townships, more than 55 models are also designed and soled here and nearly 40 models that are designed here and made internationally. For more information, watch our Company Spotlight here.

You can purchase our products online at royer.com or visit one of our authorized retailers. View the list of our retailers at royer.com/wheretobuy.

All ROYER boots and shoes meet rigorous protective footwear standards and are subjected to all design and performance requirements set forth in these standards. Most of our products are CSA (CSA Z195-14) and ASTM (F2412-11 and F2413-11) certified. To find out the exact certification of a product, go to the certification section that you can find on each of the product pages at royer.com.

If you don't find the product you are looking for on our web site royer.com, don't hesitate to write to us at royer.com/contact-us. We have an inventory of more than a hundred different models. One of our team members will be happy to assist you.

OTHER

All current promos, rebates, and deals will be shown on royer.com. Follow us on Facebook and Instagram to make sure you don't miss a thing!