CUSTOMER SERVICE AGENT - SHERBROOKE APPLIQUER / APPLY NOW

YOUR CHALLENGE AWAITS YOU!

Position Responsibilities:

• Receive, process and follow up on orders thoroughly;
• Be able to identify and understand customer requests;
• Provide tailored solutions that meet different customer demands;
• Establish a relationship of trust with customers in order to increase the level of satisfaction;
• Effectively respond to requests via phone, email and chat;
• Assist the outside sales team with retailers and industrial accounts;
• Prepare weekly performance indicator reports;

Profil Recherché / ‍Position Requirements:

• Have relevant experience related to customer service, combined with training in secretarial, office automation, accounting, or any other combination of training/experience deemed equivalent;
• Bilingualism in both written and oral communication;
• Provide excellent customer service;
• Contribute to the achievement of objectives;
• Problem-solving ability and resourcefulness;
• Enthusiasm, drive and team spirit;

ARE YOU UP FOR THE CHALLENGE?

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