We are not able to cancel the sending process of your products once you have received an email confirming your order from us.
However, if you are not satisfied with products ordered after receiving them, for any reason whatsoever (for example if the colour or size does not fit you), and you want to return the products and get a refund or replacement, you have a period of 60 days from the date of the purchase of the products to do so, subject to the condition that we receive the products at our distribution centre within the prescribed period.
All items must be returned unworn, in their original packaging and in a condition allowing their sale.
We will refund the amount you paid for the returned products, including shipping charges at standard rates that you may have paid for the delivery of products to your address.
We do not refund the cost of priority delivery, express delivery or messenger when these options are available. It is possible that we applied a deduction to the amount paid for the loss of value of the products if you handle them unnecessarily, beyond what is necessary to determine their nature and characteristics.
You can choose to receive your refund in the original method of payment or as a replacement.
Please note that you will be required to bear the costs of return of any ROYER product, unless the product in question is defective or if you choose to receive your refund as a replacement, in which case we can provide a postage-paid mailing label. All returns must be sent to the indicated distribution centre, which is the site from which your products were sent to you.
Note that, in order for us to process your return, we must receive the items within the prescribed period of 60 days. You must take into account the time required for the carrier to send your items to our distribution centre.
If the product, or products, you have purchased are damaged or have other defects in material or workmanship, please contact us by phone or email to the email address listed below.
Please note that this warranty does not apply to normal wear, intentional damage, abnormal storage, alterations, repairs, improper use, or unreasonable use.
Regarding defective products, after inspection, products deemed defective will be replaced as soon as possible without charge, or a credit will be applied to your account.
If you have purchased products directly from a retailer, please contact them directly for information regarding your warranty.
START A RETURN PROCESS