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Hello ROYER customer!
Our commitment to customer satisfaction is paramount. We understand that sometimes, despite our best efforts, a product may not fully meet your expectations, or you might encounter an unexpected issue. This is why we offer a comprehensive return policy and 6-month warranty designed for your peace of mind. Click the button below to get started.
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What is wrong with the fit ?
What is wrong with the comfort ?
What is wrong with the look ?
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What area of the boot is defective?
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Request type :
Return my boots
Return my boots
Exchange for a new size
Exchange for expected model
Warranty defect
Please confirm that all the information shown below is accurate. After you submit your request, one of our team members will reach out to you with the next steps. We appreciate your patience and are committed to resolving your request promptly.
This model low stock. A member from our team will contact you with an estimated delivery time.
This model is currently out of stock. A member from our team will contact you with an esitmated delivery time.
Additional Information
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Images
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Thank you!
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We aim to resolve your request as quickly as possible, one of our team members will reach out to you as soon as your request has been processed.
Your request could not be processed
We apologize, but your request could not be processed at this time.
This might be due to a temporary issue with our system or an error in the information provided.
Please try the following steps:
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- If the problem persists, please wait a few minutes before trying again.
If you’re still not able to process your request, please contact your team leader or our customer service team directly at royer.com/contact-us
Defective area:
Please provide the following images:
Outer side
Inner side
Outsole
Top view