WEAR TEST PROGRAM

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Bonjour membre Air Canada !

The AIR CANADA Wear Test Program introduces ARCTIC GRIP™ outsole technology into your new work boots, providing enhanced slip resistance for the harsh Canadian climates. Prioritizing safety is a foundational value for both of our organizations. We are thankful for the opportunity to collaborate with AIR CANADA, coast to coast, to improve your well-being and safety in the workplace.

These models are currently out of stock :

Comment pouvons-nous vous aider ?

Return
This order was shipped more than 60 days ago and therefore not eligible for a return.
La pointure ne convient pas
This order was shipped more than 60 days ago and therefore not eligible for an exchange
Le produit est défectueux
This order was shipped more than 6 months ago and therefore not eligible for a warranty
Je veux échanger mon modèle
This order was shipped more than 60 days ago and therefore not eligible for an exchange

If you have any questions, contact your team leader or our customer service team directly at client@royer.com

Select the article you would like to return

Je veux échanger mon modèle :

We recognize the importance of the right boot for the right job. If your current boots are not meeting expectations, please complete this form, and we will promptly deliver your new, better-suited model.

La pointure ne convient pas :

We understand that the right fit is a personal preference. If you find that your boots do not fit as expected, continue filling out this form, and we will promptly deliver a replacement pair in your desired size.

My boots have a defect:

We want to ensure that your work boots perform to the highest standards. We aim for 100% customer satisfaction, this is why we offer a 6-month warranty for protection, comfort, durability and fit for purpose. If you have received a defective product, continue filling out this form, and we will promptly deliver a replacement pair.

Select the article you where supposed to received

The model number is a 3 à 4 chiffres on the small tag inside your boots.

La pointure ne convient pas :

My boots have a defect:

Sélectionner votre pointure actuelle :

Select your current model's width:

Select what you want to do for the return

Exchange for a new size
Refund full amount

Why are you returning it ?

It does not fit
It is not comfortable
It does not look good
Autre

What is wrong with the fit ?

The fit was too big
The fit was too small
The fit was too tight
The fit was too loose
Autre

What is wrong with the comfort ?

Insole or sole discomfort
Heel or ankle discomfort
Toe discomfort
Autre

What is wrong with the look ?

Different than online appearance
Color, style or design
Did not meet aesthetic expectations
Autre
Autre

Autre

La pointure ne convient pas :

My boots have a defect:

Votre modèle actuel n'est plus en stock

Sélectionner un nouveau modèle :

Je veux échanger mon modèle :

Sélectionner un nouveau modèle :

Je veux échanger mon modèle :

La pointure ne convient pas :

La pointure ne convient pas :

Sélectionnez la taille de votre nouveau modèle :

Select a new width

Je veux échanger mon modèle :

Quelle est la raison principale pour laquelle vous désirez changer votre modèle actuel ?
Confort et ajustement
Performance et durabilité
L'environnement de travail
Autre

Enter the reference of the article received

My boots have a defect:

My boots have a defect:

Quelle est la partie de la botte qui est défectueuse ?

Semelle / Semelle de propreté
Matériel extérieur / Composé de la tige
Matériel intérieur / Doublure
Autre

My boots have a defect:

My boots have a defect:

Add photos (required)

Right side

Left side

Sole

Top

La pointure ne convient pas :

My boots have a defect:

Vos informations :

Veuillez s’il vous plaît inscrire vos informations, incluant votre prénom et nom, votre adresse courriel ainsi que votre aéroport. Notez que des mises à jours et notifications seront envoyées à l’adresse courriel soumise.

Please confirm that all the information shown below is accurate. After you submit your request, one of our team members will reach out to you with the next steps. We appreciate your patience and are committed to resolving your request promptly.

Type de la demande

Return

Échange - My boots don't fit properly.

Échange - My boots don't fit properly.

Échange - I want to exchange models.

Garantie - My boots have a defect.

Garantie - My boots have a defect.


Informations supplémentaires


Modèle pour Air Canada


Vos informations

Prénom

Nom

Adresse courriel

Aéroport


Images

En cochant cette case, je reconnais avoir lu et accepté les conditions générales et la politique de confidentialité de ROYER. Je comprends que mes informations personnelles seront traitées conformément à ces politiques.

Thank you!

Your request for has been submitted.

Un courriel de confirmation a été envoyé à :

Un membre de notre équipe procédera au traitement de votre demande dans les meilleurs délais possible.

WE COULD NOT PROCESS YOUR REQUEST

We apologize, but your request could not be processed at this time.

This might be due to a temporary issue with our system or an error in the information provided.

Please try the following steps:

  • Refresh the page and submit the form again.
  • If the problem persists, please wait a few minutes before trying again.

If you’re still not able to process your request, please contact your team leader or our customer service team directly at client@royer.com

return exchange warranty This article was returned This article was exchanged This article was warrantied Available stock: Modèle actuel Modèle demandé Caractéristiques :