ROYER HELP CENTER & FAQ
Below you'll find answers to the question we get asked the most. If you have a question that you can't find the answer to, please use contact us.
Log in to your ROYER account at royer.com/login. You will find all the information related to your order there.
We are not able to cancel the sending process of your products once you have received an email confirming your order from us. However, if you are not satisfied with products ordered after receiving them, for any reason whatsoever (for example if the colour or size does not fit you), and you want to return the products and get a refund or replacement, you have a period of 60 days from the date of the purchase of the products to do so. Go to royer.com/policies/terms-of-service to find out more.
Please fill out our Contact Us form at royer.com/contact-us with the following information: your name, email address, date and time of purchase.
SHIPPING AND PAYMENT
We offer free shipping on all orders delivered within Canada and/or the United States. Delivery time is estimated to be between 5 and 10 business days.
Currently, we accept the following payment methods: Credit Card, Paypal and Sezzle.
As part of our commitment to protecting your privacy, we ask current customers who have purchased on Royer.com in the past, to reset their passwords.
In the password field, click on "Forgot?" and follow the steps.
If you don't have an account on Royer.com, you can easily create one.
WARRANTY AND RETURNS
If you would like to return your Royer purchase purchase for any reason, please visit one of the following pages:
NEW ITEM EXCHANGE & RETURNS - royer.com/pages/new-item-exchange-return
WARRANTY FOR DEFECTIVE PRODUCTS - royer.com/pages/warranty-for-defective-products
At ROYER, we hold our products quality and the satisfaction of a job well done close to our hearts.
ROYER warrants its products against material and workmanship defects for a period of six (6) months from the date of purchase. If you think that your product is defective, return it immediately with your proof of purchase to the point of sale. After inspection, products deemed defective will be replaced as soon as possible without charge.
Note however that this warranty does not apply to normal wear, intentional damage, abnormal manner of storage, alterations, repairs, improper use or unreasonable use.
Our products are designed to be true to fit.
We have more than 140 models that are designed, cut, assembled and soled in Canada, in the Eastern Townships, more than 55 models are also designed and soled here and nearly 40 models that are designed here and made internationally. For more information, watch our Company Spotlight here.
You can purchase our products online at royer.com or visit one of our authorized retailers. View the list of our retailers at royer.com/pages/store-locator.
All ROYER boots and shoes meet rigorous protective footwear standards and are subjected to all design and performance requirements set forth in these standards. Most of our products are CSA (CSA Z195-14) and ASTM (F2412-11 and F2413-11) certified. To find out the exact certification of a product, go to the certification section that you can find on each of the product pages at royer.com.
If you don't find the product you are looking for on our web site royer.com, don't hesitate to write to us at royer.com/pages/contact-us. We have an inventory of more than a hundred different models. One of our team members will be happy to assist you.