Shipping policy
At ROYER.com, standard shipping within Canada is free on orders over $199 CAD*.
*After discounts and before taxes. ROYER reserves the right to apply additional shipping charges for oversized, overweight, or remote-area deliveries or other exceptional delivery circumstances at its discretion.
Shipping Availability
ROYER.com currently ships within Canada only. Orders with delivery addresses outside Canada cannot be processed on this website.
Processing and Delivery
Orders are typically processed within 2 to 3 business days.
Standard delivery generally occurs within 3 to 10 business days after shipment, depending on your location and shipping network conditions.
Delivery timelines are estimates and may vary.
Shipping and Service Continuity
ROYER works with a network of trusted delivery partners to ensure your order reaches you as efficiently as possible.
When service disruptions occur such as strikes, severe weather, or volume surges, ROYER may route shipments through alternate delivery methods to maintain service continuity.
Delivery times may be extended during these events, and we appreciate your patience and understanding.
Tracking Your Order
Once your order has shipped, you’ll receive a confirmation email with a tracking number.
You can also track your shipment anytime by signing in to your ROYER Account.
If you have any questions or concerns about your shipment, please contact us through our Contact Form.
Remote and Oversized Shipments
In certain cases, additional shipping charges may apply due to size, weight, or remote-area delivery. If this occurs, our team will contact you before shipping to confirm and approve any added cost.
Failed Deliveries and Returns
If an order is refused upon delivery, unclaimed, or multiple delivery attempts fail, it will be returned to our warehouse.
Re-shipping or restocking fees may apply.
Legal Notice and Exclusions
Once an order has been handed off to a delivery partner, ROYER is not responsible for delays caused by third-party carriers, customs inspections, or weather conditions.
ROYER reserves the right to refuse any order for any reason.
Need Help?
Visit our Help Center or Contact Us for support.
For United States Customers
ROYER.com ships within Canada only. If you are shopping from the United States, please visit us.royer.com to access our dedicated store and shipping policy for US customers.
Last Modified: November 4, 2025