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Returns, Exchanges, and Warranty Claims
At ROYER, we prioritize your satisfaction. Whether you need to return a product, exchange it for a different size, or make a warranty claim for a defect, we’re here to help. Our return process is simple:
- Free returns and exchanges within 60 days of your purchase.
- Warranty claims for manufacturing defects covered up to 6 months from the purchase date.
To learn more about our return policies, click here, or click "Start a Return" to get started.
Didn't buy it on Royer.com? Click here
U.S. customers, Click here
Please enter your order number and the order's associated email address:
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U.S. customers, Click here
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What is wrong with the fit?
What is wrong with the comfort ?
What is wrong with the look ?
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Request type :
Return my boots
Return my boots
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Warranty defect
Please confirm that all the information shown below is accurate. After you submit your request, one of our team members will reach out to you with the next steps. We appreciate your patience and are committed to resolving your request promptly.
This model low stock. A member from our team will contact you with an estimated delivery time.
This model is currently out of stock. A member from our team will contact you with an estimated delivery time.
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If you’re still not able to process your request, please contact your team leader or our customer service team directly at royer.com/contact-us
Defective area:
Please provide the following images:
Outer side
Inner side
Outsole
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