Privacy Policy and Personal Data Management
Last Updated: October 22, 2024
At ROYER, we are committed to protecting your personal information and ensuring your privacy. This policy explains how we collect, use, and share your personal data, while complying with Quebec’s Law 25 and the Personal Information Protection and Electronic Documents Act (PIPEDA).
Our privacy policy is designed to build and maintain your confidence in our data protection practices and to meet our legal obligations. We strive for transparency in how we manage your personal information and safeguard it.
We collect various types of personal information to provide you with tailored services and improve your experience with our products. This information may include, but is not limited to:
- Personal identification information: Name, email address, phone number, and billing/shipping address.
- Transactional data: Payment details, purchase history, and preferences.
- Technical data: IP address, browser type, and browsing behavior on our website.
- Feedback:Feedback: Customer reviews, surveys, and wear test program data.
We are committed to handling your data responsibly and ensure that it is collected in a transparent and secure manner. We collect only the personal information necessary for specific purposes. When we collect your personal information, we will inform you about how it will be used.
We use your personal information only for the purposes we disclose at the time of collection. In addition to fulfilling your orders, we may occasionally use your data for:
- Providing customer support and responding to inquiries.
- Sending promotional offers (with your consent).
- Conducting analytics to improve our services and site experience.
- Complying with legal and regulatory obligations.
If we ever wish to use your information for new purposes, we will ask for your consent.
We share your personal information with trusted third-party service providers only when necessary to fulfill our business processes. This includes:
- Device Information: Shared with Shopify, Google, and Facebook to improve site functionality and deliver targeted advertising.
- Order Information: Shared with Shopify, PayPal, Sezzle, and Mailchimp for payment processing, order management, and communications.
- Customer Support Information: Shared with Hubspot, Facebook, and Mailchimp to handle support inquiries and follow-up communications.
We may also share your information in compliance with legal requirements or with your explicit consent.
We will request your consent when:
- We wish to collect additional personal information not essential for our services.
- We share your personal information with third parties for purposes outside our core services.
- We use your personal information for a secondary purpose not previously disclosed.
If you do not consent, we will explain the possible consequences of your refusal. Should you consent, you can contact us at any time if you wish to withdraw your consent.
The personal information we collect is stored in a secure environment. Only ROYER employees who need access to the information to perform their duties can access it, and only for purposes aligned with your needs. Our staff members are required to maintain the confidentiality of your personal data.
We employ the following security measures:
- SSL protocol for secure data transmission.
- Access management, restricted to authorized personnel.
- Controlled access for users to their own information.
- Regular backups to protect against data loss.
- Username and password authentication for internal systems.
- Physical security measures to restrict access to data storage facilities.
We continuously update and review our security procedures to ensure they remain effective and appropriate for the data we hold. However, no data transmission over the internet is completely secure, so there is always some risk when sharing personal information online.
We retain your personal information as long as necessary to provide you with our services and comply with our legal obligations. Once your data is no longer needed for these purposes, we securely dispose of it in accordance with the retention guidelines approved by the Bibliothèque et Archives nationales du Québec.
If you have questions about our retention periods for specific types of data, please contact us.
You have the right to access, correct, or delete the personal information we hold about you. If you believe that your information is incorrect or that we have collected, used, or shared it in violation of applicable laws, you can request that we update or delete your information.
In certain cases, we may be legally obligated to retain your information despite a request for deletion, and we will inform you when this is the case.
To exercise your rights, please contact us using the information provided below.
You can opt out of receiving marketing communications or modify your preferences at any time:
- Email Marketing Unsubscribe by clicking the 'unsubscribe' link at the bottom of any marketing email.
- Targeted Advertising: Adjust your ad preferences through:
Even if you opt out of marketing communications, you will still receive transactional emails related to your orders.
If you believe your personal information has been compromised, please report the incident using our incident report form. Personal Data Incident Report Form
We take all data breaches seriously and will respond promptly to resolve any issues.
We may update this policy to reflect operational or legal changes. Please review it periodically for updates.
To learn more about the personal information we hold about you, or if you have concerns regarding how your information is used, please contact our Privacy Officer:
Pierre Pomerleau, Privacy Officer, 5085 rue Robert-Boyd, Sherbrooke, QC J1R 0W8, Email: ppomerleau@royer.com, Telephone: 819-549-2100 #2100
If you are not satisfied with our response, you can contact the Commission d’accès à l’information du Québec:
Montréal Office, Bureau 900, 2045 rue Stanley, Montréal, QC H3A 2V4, Telephone: 514-873-4196, Fax: 514-844-6170