Refund policy

Last modified December 3rd, 2025.

At ROYER, we are committed to providing a hassle-free return, exchange, and warranty process. Please review the detailed policies below to understand our procedures and requirements for returns, exchanges, and warranty claims.

 

Scope of Policy and Pricing

This Return, Exchange, and Warranty Policy applies exclusively to purchases made on royer.com. Prices displayed on royer.com are valid only on this site and may differ from those offered by authorized retailers, distributors, or resellers. For products purchased elsewhere, please contact the original point of sale directly for their return, exchange, or refund policies.

 

Final Sale Items

Some products on ROYER.com may be designated as Final Sale. These items are offered at a reduced price and are available only while supplies last. Final Sale items cannot be returned, refunded, or exchanged for size, colour, model, preference, or buyer’s remorse. Please double-check your selection before completing your purchase. Final Sale items include a 30-Day Limited Warranty covering manufacturing defects or products that do not match their description. If you believe your Final Sale item is defective, you may submit a warranty request within 30 days of delivery. After inspection, defective items may be repaired or replaced. Final Sale status is indicated on the product page and at checkout before completing your order.

 

Satisfaction Guarantee: 60-Day Return Policy

Final Sale items are excluded from this 60-day return policy.

We offer a comprehensive 60-day return policy to ensure your satisfaction with our products. If you are not satisfied with the products ordered for any reason (e.g., colour or size does not fit), you may request a return, exchange, or refund within 60 days from the date of purchase.

To be eligible for a return, exchange, or refund, the item(s) must be:

• In like-new condition, unused, free of odours and other signs of use, suitable for resale.
• Accompanied by all original tags and packaging.
• Accompanied by proof of purchase.

If you have questions or concerns, don't hesitate to contact us.

 

Return Policy

Final Sale items are not eligible for returns.

We understand that sometimes a product may not meet your expectations or requirements, or the size may not be a perfect fit. To be eligible for a return, the item(s) must be unworn, unused, and in like-new condition with all original tags and packaging.

How to Start a Return:

For non-ROYER.com customers:

1. 1. 1. Return the item(s) to the original point of sale, such as the retailer where you purchased them, along with your proof of purchase.

For ROYER.com customers:

1. 1. 1. Start your return through the ROYER return portal using your order number and email address.
      2. Follow the on-screen steps to submit your request.
      3. Once your request is accepted, we will email you a return shipping label and instructions on how and where to send your package.
      4. After we receive and inspect the returned item(s), we will notify you of the approval status.
      5. Items sent back to us without an approved return request will not be accepted.

START A NEW ITEM RETURN

 

Exchange Policy

Final Sale items are not eligible for exchanges.

Exchanges are only available for different sizes of the same model. If you wish to exchange your item for a different model, you must return the item for a refund and purchase the desired model. To be eligible for an exchange, the item(s) must be unworn, unused, and in like-new condition with all original tags and packaging.

How to Start an Exchange for a Different Size:

For non-ROYER.com customers:

1. 1. 1. Return the item(s) to the original point of sale, such as the retailer where you purchased them, along with your proof of purchase.

For ROYER.com customers:

1. 1. 1. Start your exchange process through the ROYER return portal using your order number and email address.
      2. Once your exchange request is accepted, we will email you a return shipping label and instructions on how and where to send your package.
      3. After we receive and inspect the returned item, we will notify you of the approval status.
      4. Once approved, the size you requested to exchange will be shipped to you.

START AN EXCHANGE

6-Month Warranty Policy

Final Sale items are not covered by the 6-month warranty. They include a separate 30-Day Limited Warranty for manufacturing defects.

At ROYER, we hold the quality of our products and the satisfaction of a job well done close to our hearts. ROYER warrants its products against material and workmanship defects for six (6) months from the date of purchase. If you believe your product is defective, return it immediately with your proof of purchase to the point of sale. All warranty claims must be made at the original point of sale.

How to Start a Warranty Claim:

For non-ROYER.com customers:

1. 1. 1. Return the product with your proof of purchase to the original point of sale where you purchased it.

For ROYER.com customers:

1. 1. 1. Start your warranty claim through the ROYER Return Portal using your order number and email address.
      2. Follow the on-screen steps to submit your claim and provide details about the issue.
      3. Once your warranty request is accepted, we will email you instructions on how and where to send your product for inspection.
      4. If the product is deemed defective after inspection, it will be replaced as soon as possible without charge.

 

START A WARRANTY CLAIM

Important: 

Please note that this Warranty does not apply to normal wear, intentional damage, abnormal storage methods, alterations, repairs, improper use, or unreasonable use.

For any warranty questions, please contact us.

 

Order Cancellations

Once a ROYER.com order has been integrated into our systems, we cannot cancel it. If you wish to cancel an order, contact us immediately after placing it. We will do our best to assist you before the order is processed. If your order cannot be cancelled, you can follow the return process once you receive the item.

For any order cancellation questions, please contact us.

 

Issues with Starting a Return, Exchange, or Warranty Claim

If you encounter any issues with starting a return, exchange, or warranty claim, please contact us immediately.

 

Issues with Received Products

If you receive your order and notice any issues, such as defects, damages, or incorrect items, please contact us immediately. Our team will assist you in resolving the issue promptly.

Items we don't accept:

• Hazardous materials
• Flammable liquids
• Gases
• Final Sale items
• Gift card items

 

Preventing Returns, Exchanges & Refunds Abuse

ROYER reserves the right to monitor returns, refunds, and exchanges to identify patterns of abuse. Abuse includes, but is not limited to:

• Frequent returns of worn or damaged items.
• False claims of damage or defects.
• Repeated use of the returns, exchange, and refund process for temporary product use.

If a customer is found to be abusing the return/exchange policy, ROYER may take the following actions:

• Limit or refuse returns, refunds, and exchanges.
• Suspend or terminate the customer’s account.
• Charge a restocking fee for excessive returns.
• Deny future orders from repeat offenders.

Additionally, customers who exceed return/exchange limits may be restricted from future free returns & exchanges at ROYER’s discretion.

If you have any questions or concerns regarding our Return, Exchange, and Warranty Policy or need assistance, contact us.