ORDER INFO
Where is my order? Can I track my order?
Log in to your ROYER account at royer.com/login. You will find all the information related to your order there.
I want to cancel my order.
We are not able to cancel the sending process of your products once you have received an email confirming your order from us. However, if you are not satisfied with products ordered after receiving them, for any reason whatsoever (for example if the colour or size does not fit you), and you want to return the products and get a refund or replacement, you have a period of 60 days from the date of the purchase of the products to do so. Go to royer.com/policies/terms-of-service to find out more.
I didn't received my order confirmation
Please fill out our Contact Us form at royer.com/contact-us with the following information: your name, email address, date and time of purchase.
SHIPPING AND PAYMENT
What is your shipping policy?
We offer free shipping on all orders delivered within Canada and/or the United States. Delivery time is estimated to be between 5 and 10 business days.
What payments methods do you accept?
Currently, we accept the following payment methods: Credit Card, Paypal and Sezzle.
PASSWORD RESET
How can I reset my password?
Visit royer.com/account/login
In the password field, click on "Forgot?" and follow the steps.
If you don't have an account on Royer.com, you can easily create one.
How can I create a new account?
Visit royer.com/account/register
Fill-out the form.
WARRANTY AND RETURNS
What is your return and exchange policy?
If you are not satisfied with your product(s) for any reason, you have 60 days from the date of purchase to request a refund or exchange. All items must be returned unworn, in their original packaging and a condition allowing their sale.
I want to make a return or an exchange.
If you would like to return your Royer purchase purchase for any reason, please visit one of the following pages:
NEW ITEM EXCHANGE & RETURNS - royer.com/pages/new-item-exchange-return
WARRANTY FOR DEFECTIVE PRODUCTS - royer.com/pages/warranty-for-defective-products
What is your warranty?
At ROYER, we hold our products quality and the satisfaction of a job well done close to our hearts.
ROYER warrants its products against material and workmanship defects for a period of six (6) months from the date of purchase. If you think that your product is defective, return it immediately with your proof of purchase to the point of sale. After inspection, products deemed defective will be replaced as soon as possible without charge.
Note however that this warranty does not apply to normal wear, intentional damage, abnormal manner of storage, alterations, repairs, improper use or unreasonable use.
I want to make a warranty claim.
If you would like to request a warranty claim for a defective product, please visit our Warranty For Defective Products page found here:https://royer.com/pages/warranty-for-defective-products
PRODUCTS
Do your products fit big/small?
Our products are designed to be true to fit.
Where are your products made?
We have more than 140 models that are designed, cut, assembled and soled in Canada, in the Eastern Townships, more than 55 models are also designed and soled here and nearly 40 models that are designed here and made internationally. For more information, watch our Company Spotlight here.
Where can I find your products?
You can purchase our products online at royer.com or visit one of our authorized retailers. View the list of our retailers at royer.com/pages/store-locator.
Are your products certified?
All ROYER boots and shoes meet rigorous protective footwear standards and are subjected to all design and performance requirements set forth in these standards. Most of our products are CSA (CSA Z195-14) and ASTM (F2412-11 and F2413-11) certified. To find out the exact certification of a product, go to the certification section that you can find on each of the product pages at royer.com.
I can't find the product that I'm looking for.
If you don't find the product you are looking for on our web site royer.com, don't hesitate to write to us at royer.com/pages/contact-us. We have an inventory of more than a hundred different models. One of our team members will be happy to assist you.