Hello Air Canada Member!

The AIR CANADA Wear Test Program introduces ARCTIC GRIP™ outsole technology into your new work boots, providing enhanced slip resistance for the harsh Canadian climates. Prioritizing safety is a foundational value for both of our organizations. We are thankful for the opportunity to collaborate with AIR CANADA, coast to coast, to improve your well-being and safety in the workplace.

These models are currently out of stock :

How can we assist you?

My boots don't fit properly.

This order was shipped more than 60 days ago and therefore not eligible for an exchange

My boots have a defect.

This order was shipped more than 6 months ago and therefore not eligible for a warranty

I want to exchange my model.

This order was shipped more than 60 days ago and therefore not eligible for an exchange

If you have any questions, contact your team leader or our customer service team directly at client@royer.com

Select the article you would like to return

I want to exchange models:

We recognize the importance of the right boot for the right job. If your current boots are not meeting expectations, please complete this form, and we will promptly deliver your new, better-suited model.

My boots don't fit properly:

We understand that the right fit is a personal preference. If you find that your boots do not fit as expected, continue filling out this form, and we will promptly deliver a replacement pair in your desired size.

My boots have a defect:

We want to ensure that your work boots perform to the highest standards. We aim for 100% customer satisfaction, this is why we offer a 6-month warranty for protection, comfort, durability and fit for purpose. If you have received a defective product, continue filling out this form, and we will promptly deliver a replacement pair.

Select the article you where supposed to received

The model number is a 3-4 digit number on the small tag inside your boots.

My boots don't fit properly:

My boots have a defect:

Select your current model's size:

Select your current model's width:

Select what you want to do for the return

Exchange for a new size

Refund full amount

Why are you returning it ?

It does not fit

It is not comfortable

It does not look good

Other

What is wrong with the fit ?

The fit was too big

The fit was too small

The fit was too tight

The fit was too loose

Other

What is wrong with the comfort ?

Insole or sole discomfort

Heel or ankle discomfort

Toe discomfort

Other

What is wrong with the look ?

Different than online appearance

Color, style or design

Did not meet aesthetic expectations

Other

Other

My boots don't fit properly:

My boots have a defect:

Your current model is out of stock

Select a new model:

I want to exchange models:

Select a new model:

I want to exchange models:

My boots don't fit properly:

Select your new model's size:

Select a new width

I want to exchange models:

What is the primary reason for exchanging your current model?

Comfort and fit

Performance and durability

Work environment requirements

Other

Enter the reference of the article received

Select the size received

Select the width received

My boots have a defect:

What area of the boot is defective?

Sole/Footbed

External Material/Component

Internal Component/Liner

Other

My boots have a defect:

My boots don't fit properly:

My boots have a defect:

Your information:

Please provide your first and last name email addres and airport. Your email address will be our primary mode of communication to keep you updated on your request.

First name *

Please enter your first name

Last name *

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Email *

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Airport location *

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Please confirm that all the information shown below is accurate. After you submit your request, one of our team members will reach out to you with the next steps. We appreciate your patience and are committed to resolving your request promptly.

Request type

Additional Information

AIR CANADA MODEL

Your information

First name

Last name

Email

Airport

Images

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By checking this box, I acknowledge that I have read and agree to the Terms and Conditions and Privacy Policy of ROYER. I understand that my personal information will be handled in accordance with these policies.

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If you’re still not able to process your request, please contact your team leader or our customer service team directly at client@royer.com

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How can we assist you?

Select the article you would like to return

I want to exchange models:

My boots don't fit properly:

My boots have a defect:

Select the article you where supposed to received

My boots don't fit properly:

My boots have a defect:

Select your current model's size:

Select your current model's width:

Select what you want to do for the return

Why are you returning it ?

What is wrong with the fit ?

What is wrong with the comfort ?

What is wrong with the look ?

My boots don't fit properly:

My boots have a defect:

Select a new model:

I want to exchange models:

Select a new model:

I want to exchange models:

My boots don't fit properly:

My boots don't fit properly:

Select your new model's size:

Select a new width

I want to exchange models:

What is the primary reason for exchanging your current model?

Enter the reference of the article received

Select the size received

Select the width received

My boots have a defect:

My boots have a defect:

What area of the boot is defective?

My boots have a defect:

My boots have a defect:

My boots don't fit properly:

My boots have a defect:

Your information:

Request type

Additional Information

AIR CANADA MODEL

Your information

Images

Thank you!

Your request for has been submitted.

WE COULD NOT PROCESS YOUR REQUEST

We apologize, but your request could not be processed at this time.

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